Frequently Asked Questions (FAQ)

Question

Our goal is to make your purchase as easy as possible and provide the necessary support for any problems. Therefore, we have created the following sections to find all the information regarding the purchase process in our store.

If you do not find the answer to your question, do not hesitate to contact us. We will be happy to help you with everything ♥

 


Are you interested in our offer and would you be interested in wholesale cooperation? We will be happy if you contact us directly.

 

 

TOP Questions


 

I got shoes without a box, is it possible?

YES, you will not receive shoes in a box from us...

Can I pick up the goods in person?

YES. You can pick up the order in person at our ...

Can I cancel a confirmed order?

Yes, of course. If you are no longer interested...

I haven't received the order confirmation email. Can I count on the order?

In this case, we recommend that you contact us a...

How do I know which size to choose?

To determine the size of the shoes, we recommend...

What are the payment options?

Online platba kartou – 0 Kč. Ověřený zabezpečen...

What are the transport options?

For orders worth more than CZK 1,500, we pay for...

Vytvořil Shoptet | Design Shoptetak.cz